Free shipping is offered to eligible items for orders $50 or more, for US addresses only. Free shipping is NOT APPLICABLE to international orders, or any order (US and international) containing training gear and tai chi balls.
IMPORTANT SHIPPING INFORMATIONYMAA keeps the shipping costs as low as possible, based on the actual fees we are charged by US Post and UPS. These costs have been increasing lately, and we're doing our best to maintain the fast, reliable and inexpensive shipping that you've come to expect.
UPS Next Day does not apply to rural locations, allow 2 days for delivery.
Signatures required for all UPS 2-Day and Overnight shipments. UPS does not ship to PO Boxes.
All freight charges are based on the weight as well as the insurance cost of the package. Invoice sent with shipment.
YMAA Publication Center assumes NO LIABILITY for International Duties or for delays of International deliveries due to Customs delays. All International shipments will be insured.
We WILL SHIP according to the closest amount you have paid for shipping charges. Please DOUBLE CHECK.
SHIPPING PROBLEMS / EXCHANGES / RETURN AUTHORIZATION / REFUNDS
Damages Due to Carrier: If you receive a shipment that contains damages because the boxes were “hurt,” please notify us immediately! (800) 669-8892. SAVE THE BOXES! because we might have to show the shipper before we can file a claim.
Damages Due to Packing: If you receive a shipment from us that was poorly packed, you can return the books for an exchange or credit. Poorly Packed means that the carton arrived in good shape but the product inside was bent/broken/scratched due to them sliding around. Call (800) 669-8892 for instructions or you can follow the return instructions on the back of your invoice. Refund for Domestic Parcel Post only. There is no credit issued until the products are received in the warehouse.
Misships & Shortages: When this happens, it is a problem for everyone. Please notify us within 30 days. Call 800 669-8892 or follow the instructions on your invoice.
Lost Shipments: Domestic Customers: Orders shipped via UPS can be easily traced. Contact us and we will begin the search. Orders shipped via Post Office are more difficult to trace. Please allow an extra two weeks for lost Post Office shipments. They usually get delivered!
International Customers: Please be patient, missing Post Office shipments have been known to arrive 3 weeks late! They usually get delivered! Even if your order is insured, tracing and collecting can take up to 12 months from the post office.
Exchanges: Give us a call at (800) 669-8892 to request a Return Authorization Number for the exchange.
Return Authorization: Return Authorizations are annoying, but in order to keep track, they must be issued. To speed up the process, give us a call. (Or follow the instructions on your invoice). Save the invoice number! A Return Authorization will be issued only after the knowing the reason for the return (poorly packed/defective product/exchange). A credit will be issued when the product is received in our warehouse. No unauthorized returns will be accepted. All products returnable (in unused condition) for up to 30 days from time of receipt. Additional Wholesaler conditions apply. (See: YMAA Wholesale Discount Policy).
Refunds processed in the form of a credit or check (US Dollars) within 5 days of receipt of your notice or return package at our warehouse. Call (800) 669-8892 or follow the instructions on your invoice.
Please contact your sales representative for shipping quotes.
CONSUMER ORDER FORM
You can download the consumer order form.